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Partner Support Associate   Back to Careers

Job Description

Key Accountability: 
•    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution
•    Contribute to team effort by accomplishing related results as needed
•    Manage large amounts of incoming calls
•    Identify and assess customers’ needs to achieve satisfaction
•    Build sustainable relationships of trust through open and interactive communication
•    Provide accurate, valid and complete information by using the right methods/tools
•    Keep records of customer interactions
•    Resolve customer complaints via phone, email, mail or social media
•    Take payment information and other pertinent information
•    Utilize computer technology to handle high call volumes

Job Specification

Skills and Competencies Requirements: 
•    Strong phone contact handling skills and active listening
•    Familiar with CRM systems and practices
•    Customer orientation and ability to adapt/respond to different types of characters
•    Excellent communication and presentation skills
•    Ability to multi-task, prioritize and manage time effectively
•    Positive Attitude, Attention to Detail, Multitasking,
•    Ability to work under pressure
•    Computer Skills and Problem Solving
•    Female are most preferred
Experiences and Educational Requirements: 
•    Experienced or fresher’s can apply
•    Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
•    Understanding of company products, services, and policies
•    Proficiency with computers, especially with CRM software, typing speed and MS office packages
•    Ability to ask prying questions and diffuse tense situations
•    Strong time management and decision making skills
•    Adaptability and accountability

  • Expired Date
  • Number Of Posts
  • Job Category
    Digital Banking
  • Experience Level
    Experienced Non-Manager
  • Minimum Education Level
    Bachelor Degree
  • Department
    Digital Banking
  • Location
  • Salary
  • Contact Email
  • Contact Number